How to reach Sophyx
- hello@sophyx.io
- Web
- https://calendly.com/sophyx/30min
- Address
- Toronto, Canada
- Hours
- Monday-Sunday
- Response time
- Within 12 hours
Contact Sophyx
Contact Sophyx with questions about AI visibility, how AI engines describe your brand, or whether the platform may fit your team’s needs. A clear note about your organization and the question you are trying to answer helps direct the inquiry. You can email hello@sophyx.io or use the contact link provided on this page.
What should I include in an email?
Briefly describe your organization, the AI visibility question or challenge you are exploring, and what kind of information would help you decide on next steps. If you are asking about an inaccurate AI answer, include the relevant details and explain what appears to be incorrect or incomplete.
When should I expect a response?
Sophyx aims to respond to inquiries within 12 hours. Include enough context in your first message to make the question clear and help the team respond usefully.
Can I ask about incorrect information in AI answers?
Yes. Explain which business details appear wrong and where you encountered them. The issue may involve source information on a website or elsewhere, so identifying the affected facts can help clarify what to review. See the FAQ on who can fix incorrect business information in AI answers and the guide to fixing what AI says about your business.
Where can I learn more before reaching out?
Explore the Sophyx blog for practical guidance and the FAQ library for answers to common questions about AI visibility, tracking, and answer engine optimization. If you are ready to discuss your needs, use the contact link provided on this page.